Privacy Policy

MCWILLIAM’S WINES - operating within the Calabria Family Wine Group

McWilliam's Wines, which is operated within the Calabria Family Wine Group, is committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, store, and protect your information when you interact with us online, in person, or through any of our services, brands, cellar doors, events, and digital platforms.

By using our website or providing personal information to us, you consent to the practices outlined in this policy.

Purpose & Scope

This Privacy Policy applies to, but not limited to; customers, wine club members, cellar door visitors, event attendees, online users, subscribers and competition entrants.

It explains: What personal information we collect, How we use, store, and protect it, With whom we may share it and Your rights to access and correct your data.

This policy does not cover employee-specific privacy matters, which are managed under separate internal policies.

What Personal Information We Collect

The personal information we may collect includes (but is not limited to): Identity & Contact Information (Name, Date of birth / age verification, Postal address, Email address, Phone number), Purchase & Account Information (Order history, Wine club membership details, Delivery instructions, Payment information - processed under PCI security standards), Digital Engagement & Browsing Data (IP address, Device details, Browsing behaviour, Cookie identifiers, Website and app usage, Social media interactions) and Marketing Preferences & Interests (Newsletter subscriptions, Event registrations, Product preferences). We only collect information that is necessary for our business operations and to improve your experience.

How We Collect Personal Information

We may collect your information in several ways, including: Directly from you (When you place an order, When you create an account, When you join a wine club, At cellar doors or events, Through email, phone, or social media, When completing forms, surveys, or competitions), Automatically through digital tools (Cookies, Web beacons, Analytics (e.g., Google Analytics, Meta Pixels), Advertising pixels and tracking tools, Website log files), From third parties (when permitted) (Delivery partners, Marketing partners, Payment and transaction processors, Retail and wholesale partners, Government or regulatory authorities (when required) and Cookies & Website Tracking (Our website uses cookies and similar tracking technologies to: Improve user experience, Personalise content, Analyse site usage, Support marketing and advertising, Improve website functionality). You can disable cookies via your browser, but some features may not function correctly.

How We Use Personal Information

We collect and use your personal information to:

Process and deliver wine purchases
Confirm your legal age for alcohol sales
Provide customer support
Manage wine club memberships
Administer promotions and competitions
Communicate order updates, news, and offers
Improve website functionality and customer experience
Detect and prevent fraud
Meet regulatory and legal obligations

We only use your information for the purpose for which it was collected or a related purpose you would reasonably expect. If you do not provide some or all of the personal information we request, we may not be able provide you with our goods and services. You may opt-out of receiving such communication updates or materials any time through your online account.

Disclosure of Personal Information

We may disclose your information to trusted third parties, including:

Related entities within the Calabria Family Wine Group
Delivery and logistics providers
Payment processors
IT service providers
Marketing, advertising, and email service partners
Regulatory authorities (as required by law)
Industry partners involved in promotions or events (where applicable)

We never sell your personal information. Where information is transferred overseas (e.g., cloud hosting providers), we take reasonable steps to ensure appropriate data protections are in place.

Storage, Security & Data Retention

We take reasonable steps to protect your information through:

Secured premises and systems or offsite using trusted third parties.
Secure servers and firewalls
Encrypted data transfers
Restricted staff access and regular training on privacy obligations
PCI‑compliant processing of payments
Destroying of data when no longer required

We retain personal information only for as long as reasonably necessary and then destroy or de‑identify it securely. You may request access to the personal information we hold about you, or request corrections if the information is inaccurate. We may require proof of identity before releasing information. To request access or corrections, contact our Privacy Officer (details below).

Complaints

If you believe we have not handled your information in accordance with the APPs, you may lodge a complaint with our Privacy Officer.

We will: Acknowledge your complaint, Investigate the matter and Respond in a reasonable timeframe.

Updates to This Policy.

This policy may be updated from time to time to reflect the below, the updated version will always be published on our website.

Changes to the law, Business processes, Technology updates, Service improvements

Contact Us – Privacy Officer

If you have any questions about this policy, please contact:

Privacy Officer
McWilliam's Wines - operating within the Calabria Family Wine Group
PO Box 546, Griffith NSW 2680
Email: info@calabriawines.com.au
Phone: +61 2 6969 0800

Revised Date: 25.03.2026